(Opposite) 01 Hoang Sa St, Da Kao Ward, District 1 (near Thi Nghe brigde)
(Oppposite) 671 Hoang Sa, Vo Thi Sau Ward, District 3 (near Le Van Sy brigde))
0902.536.391 - 0973.359.592
0902.536.391
Mon - Sun: 08:00 AM - 19:30 PM (ICT - Indochina Time, GMT+7)
tour@thuyennhieuloc.com
Creating an account can help you store your personal information and booking history, manage your requests more easily, and potentially receive special offers for members.
You can register for an account by following the instructions on the website. You need to provide accurate, up-to-date, and complete information during the registration process.
You are solely responsible for maintaining the confidentiality of your Ben Noi Do Account login information and password, as well as all activities that occur through that account. If you suspect unauthorized access to your account, you must notify us immediately.
You can use the “Forgot Password” function on the login page and follow the instructions to reset your password.
Yes. Ben Noi Do has the right to refuse to grant or unilaterally terminate
Creating an account can help you manage your bookings more easily, but it may not be required for all booking situations. Please follow the instructions on the website during the booking process.
You can search for tours and boat rental services on the website www.thuyennhieuloc.com. Select the service you want, fill in the required information, and submit your booking request.
The maximum number of people per booking may vary depending on the specific tour or type of boat. Detailed information will be displayed during the service selection process.
When you submit a booking request, the system will record it as a temporary reservation request. Your booking will only be officially confirmed after you receive a confirmation email from Ben Noi Do after they have contacted you and provided payment instructions (if applicable).
After you complete the payment (if required) and your booking is confirmed, we will send an official confirmation email to the email address you provided.
The booking confirmation code is provided in the confirmation email. Please keep this code carefully for use when necessary, for example, when contacting us about your booking. Ben Noi Do is not responsible if this code is lost or stolen.
All requests to change a booking will be processed according to our cancellation, change, and refund policy. Please refer to this policy on the website or contact our support department for specific instructions.
Yes. Ben Noi Do has the sole right to refuse any booking request or cancel a confirmed booking without providing a specific reason, unless restricted by law. If you have made a prior payment, the money will be refunded according to our Refund Policy, except in cases of violation of the Terms of Use, the Travel Provider’s terms do not allow refunds, or we suspect fraud or system abuse.
Your reservation is only valid for a specific period communicated by our consultant. If you do not complete the payment within this time, we have the right to cancel your reservation without prior notice.
If Ben Noi Do cancels your booking and you have paid in advance, you will be refunded according to our Refund Policy, except in the cases specified in the Terms of Use.
You can contact Ben Noi Do’s customer support department by phone, email, or the official support channels provided on the website.
Creating an account can help you manage your bookings more easily, but it may not be required for all booking situations. Please follow the instructions on the website during the booking process.
You can search for tours and boat rental services on the website www.thuyennhieuloc.com. Select the service you want, fill in the required information, and submit your booking request.
The maximum number of people per booking may vary depending on the specific tour or type of boat. Detailed information will be displayed during the service selection process.
When you submit a booking request, the system will record it as a temporary reservation request. Your booking will only be officially confirmed after you receive a confirmation email from Ben Noi Do after they have contacted you and provided payment instructions (if applicable).
After you complete the payment (if required) and your booking is confirmed, we will send an official confirmation email to the email address you provided.
The booking confirmation code is provided in the confirmation email. Please keep this code carefully for use when necessary, for example, when contacting us about your booking. Ben Noi Do is not responsible if this code is lost or stolen.
All requests to change a booking will be processed according to our cancellation, change, and refund policy. Please refer to this policy on the website or contact our support department for specific instructions.
Yes. Ben Noi Do has the sole right to refuse any booking request or cancel a confirmed booking without providing a specific reason, unless restricted by law. If you have made a prior payment, the money will be refunded according to our Refund Policy, except in cases of violation of the Terms of Use, the Travel Provider’s terms do not allow refunds, or we suspect fraud or system abuse.
Your reservation is only valid for a specific period communicated by our consultant. If you do not complete the payment within this time, we have the right to cancel your reservation without prior notice.
If Ben Noi Do cancels your booking and you have paid in advance, you will be refunded according to our Refund Policy, except in the cases specified in the Terms of Use.
You can contact Ben Noi Do’s customer support department by phone, email, or the official support channels provided on the website.
All requests for cancellation, changes, or refunds related to bookings will be processed according to the detailed cancellation, change, and refund policy stipulated and published on our Platform. Please refer to this policy carefully for detailed information on applicable conditions, timelines, and fees.
You can search for tours and boat rental services on the website www.thuyennhieuloc.com. Select the service you want, fill in the required information, and submit your booking request.
You can cancel your booking. However, whether you incur a fee will depend on the timing of the cancellation and the specific regulations in our cancellation, change, and refund policy.
To request a cancellation or change to your booking, please contact Ben Noi Do’s customer support department by phone, email, or other official support channels. We will guide you on the process and applicable conditions.
The refund processing time may vary depending on the original payment method and the procedures of the bank or payment organizations. We will try to process your request as soon as possible after the cancellation request is accepted.
To request a change in travel date or type of tour/boat, please contact our customer support department. Your request will be considered based on availability and the conditions in the cancellation, change, and refund policy.
A booking change fee may apply depending on the timing of the change, the type of service, and the specific regulations in our policy. Our support staff will inform you of any applicable fees.
In the event that bad weather affects the safety or feasibility of the tour/boat rental, we may adjust the itinerary, change to an equivalent service, or cancel the service. The final decision will be based on safety factors and actual conditions. Our refund or rescheduling policy will apply in this case according to our regulations.
Ben Noi Do may implement promotional programs periodically or for specific events, including discount codes, early booking offers, complimentary services, or group discounts. Information about these programs will be updated on our website or through our communication channels.
You can follow our website, subscribe to our email newsletter, or follow Ben Noi Do’s social media pages to stay updated on the latest promotional information.
If you have a discount code, you can enter it in the “apply discount code” field during the booking process (if available). Please ensure that you have met the usage conditions for that discount code.
Yes. Each promotional program will have its own usage conditions, including the applicable time, minimum number of people, payment method, or applicable tour booking channel. Please read these conditions carefully before using the promotion.
No. Promotional offers are not redeemable for cash, non-refundable, and non-transferable to others without written permission from Ben Noi Do.
In the event that you change or cancel a booking that has applied a promotion, Ben Noi Do has the right to refuse to reapply the offer and adjust the costs accordingly based on current policies.
Yes. Ben Noi Do reserves the sole right to change, suspend, or terminate any promotional program without prior notice if signs of fraud, system errors, or other objective factors affecting the fairness or effectiveness of the program are detected.
Join us for a fantastic cruise on the Nhieu Loc canal! Unforgettable experiences guaranteed!
Welcome to Ben Noi Do’s Contact Us Page!
We understand that sometimes you need a helping hand to ensure your travel plans run smoothly. On this page, we aim to provide you with all the relevant information on how to reach out to us for any assistance you might need.
To help us direct your inquiry efficiently, please consider the following options:
Frequently Asked Questions (FAQs): For immediate answers to common questions about bookings, payments, cancellations, and more. Many issues can be resolved quickly by consulting our FAQs.
Contact Customer Service: If you can’t find the answer in our FAQs or need further assistance with your booking, our customer service team is ready to help.
Phone: You can reach us by phone. Please note that wait times may vary.
Email: If your inquiry is not urgent, you can send us an email. We aim to respond to all email inquiries within 24-48 hours.
Feedback and Suggestions: We are always looking for ways to improve your experience. If you have any feedback or suggestions, please let us know through our Feedback Form.
We appreciate you choosing Ben Noi Do for your travel needs and look forward to assisting you!
